KPO Recruitment Procedure
Recruitment Procedure – Career Prospectus :
Companies have a cut – off for marks ( grades ), depending on the kind of domain knowledge required for the particular project.
The works also requires people to have a right aptitude and attitude for doing research – oriented work. Employment in BPO companies is still considered by people as job and not as a career. Generally Graduates work in BPO in their initial working years to earn good money and then they either try to go for higher education or to go for another job. Thus jobs in BPO are still not recognized by society.
KPO employs only highly professional people and uses their expertise. Hense this sector is nowadays considered as career by many professionals for (e.g). A chartered accountant going for employment in equity research in a KPO firm. After recruitment, the candidates are trained in various skills. Besides this, the candidate should possess good communication skills, should have an aptitude towards programming, and should be able to work in a team, under pressure and of course different shift timings.
The Types of Assessments used : In the KPO space, domain – based assessments can be customized to count for the complexity of a job role or project and select eligible candidates. These are coupled with general abilities tests like analytical, attention to detail; communication skills like written english ability; and functional skills like typing to arrive at and select the best talent.
KPO : Skills essential career for success.
The table below lists a few of the prominent KPOs and the skills required to win :
|Segments||Services||Skill Sets Required|
|Legal Services||Reviewing Transactional & Litigation Documents; Drafting Contracts; Research Memoranda & due Diligence Reports; Prosecuting Patents; Negotiations||Knowledge in US / UK Laws; adept in Legal Application; Ability to Reason & Research|
|Engineering R & D||3D Modeling; Conversion: 2D to 3D; finite analysis; Omputational Fluid Dynamics Analysis; Technical Specifications for Tenders; Value Engineering||CAD / CAM; Drafting & Modeling; Product Design|
|Market Research & Analytics||Secondary & Primary Research; Conversion of Findings to Knowledge; Writing & Editing; Formatting Client Reports||Statistical Tools; Research Techniques; Report Writing & Presentations; Database Research|
|Writing & Content Development||Editorial; Content Delivery; Digitization of Content; Data Enrichment & Warehousing; Pre - Press Work; Proofreading; Template Designing; Text Composition||English Communication Skills; Journalism; Experience in Writing|
|Pharma R & D||Research & Development; Drug Discovery; Clinical Research||Doctors; Master's Degree in Science, PhDs|
|Healthcare Services||Diagnostic; Genetic Profiling; Oncology Tests; HIV & Allergy||Medical Degree; Specialized Subject Knowledge|
|Education & Training||K12; Private Tutors; Curriculum Design; Pedagogy; Content Development||Teaching Methods / Techniques; Cultural Sensitivity; Online Teaching Methods|
Captives Outnumber Third – Party Vendors in the KPO Space :
Keen to reap the benefits of outsourcing yet not willing to expose themselves to risks, a number of companies have opted for the captive route. This enables them to protect themselves against possible ipr threats and feared loss of patented material. For instance, several pharma and legal companies that deal with sensitive data have opted for captives ( Nineteen of the Top 20 Global Pharma R & D Companies have established R & D Centers in India ).
These Captive KPOs are expanding their India Presence :
- Google has set up its second research center in hyderabad; the first center is in bangalore.
- Goldman sachs is expected to grow its india headcount to reach employee strength of approximately 2,000 by the end of 2007.
Educational Opportunities for Knowledge Process Outsourcing :
|Akiko Callnet 16, New Rohtak Road, Karol Bagh, |
Near Tribbia College,
New Delhi - 110 005,
Website : ww.shermanindia.com.
|Holistic Training Solutions, |
A - 267, Defence Colony (1st Floor),
New Delhi - 110 024,
Email : email@example.com,
Website : www.holistic-enterprise.com.
|Alcatel Udyog Vihar,
Gurgaon - 122 001.
|Haryana IBM Daksh Business Process, Services Pvt. Ltd.|
186, Udyog Vihar, Phase - 1,
Gurgaon - 122 016,
Email : firstname.lastname@example.org,
Website : www.ibm.com.
|Convergys India, Convergys Information Management Pvt. Ltd.,|
Plot - 5 & 43, Hitec City,
Haryana - 500 081,
Website : www.convergy.com.
|OnTrac 582, Indira Nagar, 1st Stage,
Bangalore - 560 038,
Email : email@example.com.
|Center for American Education, |
No.45, 4th B Cross, 5th Block,
Bangalore - 560 095.
|Karnataka Smart Analyst India Pvt. Ltd.,|
Upper Ground Floor - V, Block - 'A',
Building - 8, DLF City Phase - II,
Gurgaon - 122 002,
Website : www.smartanalyst.com.
|Delhi Respondez Services Ltd.
1 / F, Krishna Bhavan, B.S. Deoshi Marg,
Deonar, Mumbai - 400 088.
|Maharashtra Tata Consultancy Services|
497, Phase IV, Udyog Vihar,
|HCL Info Systems Ltd. E - 4, 5 & 6, |
Sector - II, Noida - 201 301,
Email : firstname.lastname@example.org.
|Wipro 239 Okhla Industrial Estate,
Phase - III, New Delhi - 110 020.
|Hero Mindmine Palm, Court,
2nd Floor, 20 / 4,
Gurgaon - 122 001, Haryana.
KPO Recruitment Procedure – Knowledge Process Outsourcing Careers – Career Building Program for KPO – Captives Outnumber Third – Party Vendors in the KPO Space – These Captive KPOs are expanding their India Presence – Educational Opportunities for Knowledge Process Outsourcing
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