Career in Knowledge Process Outsourcing Industry – KPO Services in India | Qualifications & Skills Required for KPO

Knowledge Process Outsourcing or KPO industry has emerged as one of the highly paid and rewarding career options during the last few Years. It has excellent earning potential for the candidates with Technical and Analytical Skills in different areas of expertise including Engineering, Medicine, Pharmacy, Law, Architecture, Finance, Economics or Journalism. Knowledge Process Outsourcing ( KPO ) is referred to as a form of outsourcing whereby the knowledge related work is performed in an organization or by a division of the same organization, which may be in the same country or in an offshore location to save the cost.

In contrast to the outsourcing of production or manufacturing, KPO has specific focus on knowledge expertise and high – value knowledge based work. In contrast to BPOs, the KPO professionals are not kept busy in receiving and replying to the customers’ phone calls only. KPO industry involves high – value tasks carried out by an organization. KPO industry is always in need of candidates with proficiency in advanced information Search, Analytical, Interpretation and Technical skills along with the professional and decision – making aptitude. It is one of the growing fields and generating lots of job opportunities for candidates having proficiency in their domain. KPO is not restricted to a particular stream rather it prefers employees from diverse academic backgrounds.

It helps in getting different perspectives for delivering quality work to the clients in global market. In last 5 Years, there has been a strong requirement of engineers, CAs, doctors, MBAs, lawyers, research analysts, scientific researchers and Ph.D’s. India has a large number of competent persons to fulfill the growing need of KPO industry in all the fields. In – depth; domain knowledge with conceptual understanding is the key to success and growth in a KPO establishment.

One can make full use of his / her educational qualifications and can earn a handsome salary package while working in a KPO. Good performers and intelligent candidates have tremendous opportunities in KPO organizations, in terms of growth, salary package, managerial responsibilities, positions and designation.

KPO is a quick – money sector and provides long – term jobs as well. Well – educated, Intelligent, Knowledgeable, Analytical and Deserving candidates can make handsome money in this sector, far more than that is being paid in the BPO sector. India is a country rich in educated and talented people, competent in handling knowledge – based work and research with efficiency, India is famous in the world for its hardworking and intelligent people. With this talented pool, India has appeared as a global KPO hub with specialized knowledge workers in respective verticals.

India has a pool of sharp knowledge workers in different sectors ranging from Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering, Analytics, Design & Animation, Research & Development, Legal, Paralegal content to even Intelligence services. This talented generation is now given attention by leading business J giants across the globe which results in the outsourcing of high – end processes to low – wage destinations.

KPO organizations, in addition to providing expertise in the processes themselves, often make many low level business decisions typically those that are easily undone if they conflict with higher – i level business plans. KPO industry is more concerned on value chain rather than a traditional BPO company that provides basic backend or customercare support. Knowledge Process Outsourcing ( KPO ) is concerned with the highly skilled outsourcing services including document writing, global filing, prior art searches, legal advice on infringements, invalidation search, freedom of use search, executing standardized processes and requires advanced analytical and technical skills. The KPO Services, that are Outsourced to India are :

  • Research & Development
  • Business and Technical Analysis
  • Learning Solutions
  • Animation & Design
  • Business & Market Research
  • Pharmaceuticals and Biotechnology
  • Medical Services
  • Writing & Content Development
  • Legal Services
  • Intellectual Property ( IP ) Research
  • Data Analytics
  • Network Management
  • Training & Consultancy

India has hardworking and proficient knowledge workers to meet this emerging sector’s challenges.

KPO Versus BPO

The demarcation line between BPO is very thin. Generally, KPO and BPO are closely related to each other. BPO industry handles the problems in a pre – defined and pre – processed way. Business process outsourcing ( BPO ) is a broad term which refers to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT – intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing ( BPO ) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Mainly transaction processing is the area of concern in BPOs.

The transaction processing in BPO may include :

  • Customer Support Services
  • Technical Support Services
  • Telemarketing Services
  • Employee IT Help – desk Services
  • Insurance Processing
  • Data Entry Services / Data Processing Services.
  • Data Conversion Services.
  • Scanning, OCR with Editing & Indexing Services.
  • Book Keeping and Accounting Services.
  • Form Processing Service.
  • Internet / Online / Web Research.
  • Provident Fund and Gratuity related services.

There are many reasons because of which a BPO professional changes his / her job. In BPO industry, initial salary is, no doubt, is very good but it stops at a certain level. Here are some common problems or reasons due to which candidates leave the BPOs after some time :-

  • Limited Growth in terms of Salary & Scope of promotions not satisfaction.
  • Rude behavior of callers / customer while attending the phone calls.
  • Urge for shifting to programming / development for high salary and growth.
  • Salary hike stops at certain level.
  • Willingness for Higher education and to shift in managerial designation.
  • Disturbance in personal life.
  • Physical strain and stressful work culture.
  • Odd Shift Timings and restless life.
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