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Customer Service University
http://www.customerserviceuniversity.com/
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Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
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Customer Service Week
http://www.csweek.com/
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Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
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CustomInsight Internet Surveys
http://www.custominsight.com/
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Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
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destinationCRM.com
http://www.destinationcrm.com/
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Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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eLoyalty
http://www.eloyalty.net/
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Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
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Online Customer Service
http://www.dmsupport.com/
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Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
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Pyramid
http://www.pyramidupdate.com/
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Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
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Tern Consultancy
http://www.ternconsultancy.co.uk/
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Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
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Ineto Integrated Customer Communications
http://www.ineto.com/
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Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
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Trendsource, Inc.
http://www.trendsource.com/
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Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
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ExecTrainer.com
http://www.exectrainer.com/
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Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
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Princeton Consulting
http://www.princecon.com/
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European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
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Stream International, Inc.
http://www.stream.com/
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Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
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