Central Board of Secondary Education (CBSE) opened its Helpdesk on February 1

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Central Board of Secondary Education (CBSE) opened its Helpdesk on February 1

The Central Board of Secondary Education (CBSE) opened its helpdesk on February 1 to provide ready assistance to students who are finding it difficult to cope with examination related stress. The tele-counselling involving 40-odd counsellors, principals and psychologists will address the concerns of thousands of students preparing for this year’s CBSE examinations.

Although CBSE has given time slots for the counsellors – from 8 a.m. to 12 noon, 12 noon to 4 p.m., 4 p.m. to 8 p.m., and 8 p.m. to midnight – several counsellors will be available round the clock. “How can I shut myself away when a child under duress calls me desperately seeking some solace,” asks Geetanjali Kumar, an NCERT trained counsellor in Delhi.

Ms. Kumar will be available for anyone from anywhere in the world at her cell 09810435544. So will be Ms. Madhu Bahl, principal of Kailash Bahl DAV Senior Secondary Public School, Sector 7-B, Chandigarh, at 09417006590 or 0172-2792433, and Vasanthi Thiagarajan, principal of Sishya School, Hozur, at 09443285098 or 04344-220760.

The detailed list of counsellors is available on the CBSE website http://cbse.nic.in. Ms. Kumar says she has been getting frantic calls seeking clarification on whether the schools will allow the children who failed in the pre-board exams to appear for the Class X and Class XII CBSE examinations.

A pass or failure in pre-board exam is no qualification for the board exam.

This, in fact, is the first among the three-dozen frequently asked questions (FAQ) posted on the CBSE / Website http://cbse.nic.in. Unlike in the previous years, there will be no region-wise restriction for tele-counselling. The 40-odd tele-counsellors will be stationed in Delhi, Chandigarh, Meerut, Noida, Jaipur, Gurgaon, Faridabad, Bhubneshwar, Vishakhapatnam, Coimbatore, Hosur, Mumbai and Kolkata.

Dubai helpline

An exclusive helpline will be operational in Dubai in February and March. The Director (Academic) and Controller of Examinations, CBSE, will provide online counselling to the students on the following addresses www.directora-cad@hotmail.com and www.cepav-nesh@hotmail.com, according to a press released by the CBSE.

The CBSE advises students to equip both physically and psychologically for the examinations.